FAQ

1.
How do I start playing at Jet Casino?

To play for real money, create an account and make a deposit. If you prefer to try the games first, demo versions of most slots are available even without registration.

2.
How can I register at Jet Casino?

Click the "Sign Up" button in the top right corner of the site. You can register using:
Email: Provide your email address, set a password, and select your country and currency. Confirm your age and accept the Terms and Conditions to complete the process.
Social Media: Select a social network icon, log in, and follow the prompts.
Phone Number: Available for some regions; provide your number, choose a currency, and complete the setup.
After registration, verify your email to start playing.

3.
I didn't receive a confirmation email. What should I do?

Check your spam or junk folder.
Ensure the email address entered during registration is correct.
Add Jet Casino’s email address to your contact list to avoid future issues.
If the issue persists, contact our support team for assistance.

4.
How can I verify my account?

To complete account verification:
Confirm your email and phone number in your profile settings.
Upload required documents, such as a photo ID and proof of payment methods. Ensure sensitive information like card numbers is partially hidden as per instructions.
Verification ensures secure transactions and is mandatory for withdrawals.

5.
What should I do if I entered incorrect personal details during registration?

Upload a copy of your photo ID and a selfie holding the ID in your profile. Contact support to assist with updating your information.

6.
Can I change my account currency after registration?

Yes, contact our support team to request a currency change for your account.

7.
Is it allowed to have multiple accounts?

No, creating multiple accounts violates Jet Casino’s rules. Please use one account for all your activities.

8.
Can I let someone else use my account?

No, account sharing is strictly prohibited, including lending access to friends or family. All activity must be conducted by the account owner.

9.
What if I forget my password?

Click "Log In" and select the "Forgot Password?" link.
Enter your registered email or phone number and submit the request.
Follow the instructions in the recovery message to reset your password.

10.
Is Jet Casino safe to use?

Absolutely. Jet Casino employs advanced security protocols, including SSL encryption, to protect your personal and financial data. Play confidently, knowing your information is secure. Let us know if you need further assistance via live chat, email, or phone. We’re here to help 24/7!

11.
How quickly is my deposit credited to my balance?

Deposits are usually credited instantly after the transaction is processed. However, occasional delays can occur. If your deposit doesn’t appear in your account within an hour, contact our support team via live chat and provide a screenshot of the transaction for assistance.

12.
How can I withdraw funds from my account?

Click the “Deposit” button in the top-right corner of the site.
Navigate to the “Withdrawal” tab.
Choose your withdrawal method, enter the amount, and click “Withdraw.” Note: Withdrawals are only available to users who have completed account verification.

13.
How long does it take to withdraw funds?

Withdrawal requests are processed within 24 hours. The time for funds to reach your account depends on your bank or payment provider and can take up to 5 business days. For withdrawals over 1,875 AUD, additional verification may be required, which can take up to 48 hours.

14.
Can I withdraw money to someone else’s account?

No, all transactions must be made using payment accounts registered in your name. Using third-party accounts violates casino rules and may result in the cancellation of winnings.

15.
Can I withdraw funds in a different currency?

Requests for withdrawals in a different currency are handled on a case-by-case basis. To make such a request, please contact our support team for assistance.

16.
How are transactions protected at Jet Casino?

We prioritize the security of all transactions by utilizing advanced 128-bit SSL (Secure Socket Layer) encryption. This ensures your personal and financial information remains fully protected while using our platform.

17.
How can I trust that the games are fair?

Jet Casino operates under an international gambling license and offers games exclusively from reputable providers. These games are thoroughly tested to ensure randomness and fairness.

18.
How does Jet Casino maintain financial integrity?

All financial operations comply with the regulations of our international gambling license, guaranteeing secure and transparent transactions.

19.
Why can’t I place a bet?

If you're unable to place a bet, check the following:
Ensure your account balance is sufficient for the bet amount.
Confirm that you're not attempting to use bonus funds on real money or jackpot slots.

20.
What are JetCoins, and how can I use them?

JetCoins are loyalty points earned when you place bets on the platform. They contribute to your game rank, unlocking exclusive rewards and benefits.

21.
What is a bonus, and how does it work?

A bonus is an extra reward, such as additional funds or free spins, offered to registered players. To withdraw winnings from bonuses, you must meet specific wagering requirements.

22.
What types of bonuses does Jet Casino offer?

Our platform provides a variety of bonuses, including:
Welcome Bonus for new players.
Deposit Bonuses, including those with promo codes.
No Deposit Bonuses available with bonus codes.
Birthday Bonuses.
Cashback Rewards.
Rank-Up Bonuses.
For more details, visit the Bonuses page on our site.

23.
What does “wagering a bonus” mean?

Wagering a bonus involves placing bets that total a predetermined amount before your bonus and any winnings are moved to your cash balance.

24.
How can I contact the support team?

You can reach our support team via live chat or by email at [email protected]. Our team is available 24/7 to assist you with any queries.